Rue du Sampan - CS 10100 - 11430 GRUISSAN
EURL au capital de 121 959 euros - RCS Narbonne 419 882 113 - APE : 7911Z
N° TVA intracommunautaire : FR83419882113 - Siret : 419 882 113 00030
Opérateurs de voyages et de séjours : IM011110002 -
Garant : Groupama, assurance-crédit & caution, 8-10 rue d'Astorg, 75 008 Paris -
Assureur : Generali IARD, 2 rue Pillet-Will, 75009 Paris. N° de contrat : 027143
The present conditions of sale, governed by French law, are intended
define the terms and conditions under which the SOGEREL agency
DESTINATIONS, EURL with capital of € 121,959, Registered with the RCS of
Narbonne B 419882113, at ATOUT France under the Nr IM011110002, bank guarantee
by Groupama Banque, insured in civil liability by Generali contract nr 027143,
markets the accommodation services appearing in its brochure or on its
and www.appart-agathea.com.), all in compliance with the tourism code, Article R211
3 to 11.
Price of the stay :
All prices are expressed in Euros, all taxes included, excluding tourist taxes and
The rate applicable to the stay is that in effect on the day of the reservation. Offers
special offers offered by the agency after the booking date are not
The rates in hotel formula are indicated on a minimum basis of 2 people
to which we add a supplement per additional person.
The rental rates are indicated per rental unit.
Hotel rates are expressed per day per person, on a half-board basis (concerns
hotels in Rosas)
The prices include: the provision of accommodation according to the chosen formula,
energies (water, electricity and gas except recharging of gas planchas at the Campsite
La Pinède Enchantée as well as the Energy packages at Village Giardini di Altea), access to
services as described in the catalog, reception on arrival and inventory of fixtures on departure,
Prices do not include: administrative fees, tourist taxes, final cleaning
and household linen (unless otherwise stated or formulas), the deposit.
Contacts for reservation:
By phone on 04 68 90 27 00
At the agency: Rue du Sampan - L'Oustal des Mers - 11430 GRUISSAN
The customer chooses his destination, type of accommodation, dates of stay, services
additional (cancellation insurance and tenant's civil liability, comfort
hotelier, breakfast etc)
The advisor confirms the reservation and its price by sending an email or
postal mail including the down payment request, the pro-format estimate summarizing the
services reserved as well as a reservation form Upon receipt of the letter, the
customer is required to ensure that all elements comply with his request.
The customer validates his order by returning the completed reservation form and
signed, after having read and accepted the conditions of sale, accompanied
of his deposit
In the case of reservation by mail or telephone and immediate payment by
credit card, the reservation, except payment incident, is validated immediately
and is deemed final.
In the case of payment by check, holiday vouchers or bank transfer, the
customer has an option valid for 7 days. For short term bookings (less
14 days before arrival) the options are valid for 72 hours.
Upon registration of the payment, the customer receives a confirmation by email or by
Postal route. This constitutes the agreement concluded between the client and the agency.
A voucher (or voucher) is sent upon payment of the balance, at the latest
14 days before arrival. This document certifies that your stay has ended and gives you
the information you need when you arrive. If the balance does not arrive on time
time limit (i.e. at the latest 14 days before arrival), the reservation can be canceled and
result in the penalties provided for (paragraph Cancellation of stay)
Paid invoice: Invoices are issued after customers arrive on site. To the
customer request, a receipted invoice will be sent to them by email or post
Means of payment :
Payment can be made by:
Credit card (Visa or Mastercard)
Check payable to SOGEREL DESTIONS
ANCV holiday vouchers (duly completed and sent by registered mail)
Bank: CIC NARBONNE
IBAN: FR76 1005 7191 5700 0967 8140 179 - BIC: CMCIFRPP
Right to retract :
Pursuant to the provisions of article L 221-28 12 ° of the Consumer Code,
the Agency informs the client that the sale of accommodation services provided
on a specific date, or according to a determined periodicity, is not subject to
provisions relating to the 14 day withdrawal period.
By the customer :
The Customer can request the modification of his stay for another date or another
type of accommodation, at the latest 14 days before arrival, subject to a modification fee
from 15 Euros.
By the Agency:
The Agency may have to modify the stay before its start: the customer will be informed
of the new proposal as soon as possible by telephone and confirmed by
email or post.
The Client can:
Refuse the new proposal: in this case the Agency will reimburse all of the
Accept the new proposal: if the stay is cheaper, the Agency will reimburse the
difference to the customer. If the stay is more expensive, the Agency will cover the difference.
Cancellation of stay:
By the customer :
At more than 30 days, 25 euros of cancellation fees will be invoiced (knowing that if the
customer has taken out cancellation insurance, this cannot be refunded)
From 30 to 14 days before the start of the stay: 25% of the amount of the stay
From 13 to 8 days before the start of the stay: 75% of the amount of the stay
7 days or less before the start of the stay: 100% of the amount of the stay.
In the event of interruption of the stay or early departure, the customer cannot claim to
to be paid back. Administrative and insurance costs are not reimbursed, even if
you have purchased insurance.
Cancellation must imperatively be made by telephone and confirmed in writing (email
or registered post). Otherwise, this cannot be taken into account and the customer
must pay the full price of the stay.
If the client has taken out the civil liability cancellation insurance of the proposed tenant
through the Agency, it is responsible for transmitting all the documents to the company.
By the Agency:
The Agency reserves the right to cancel the customer's stay before his departure, for any
pattern whatsoever. In this case, the amount paid by the customer will be refunded, increased
compensation equal to the penalty that the customer would have incurred if the cancellation was
intervened by his own doing.
If the cancellation by the client or the agency before the start of the stay is due to circumstances
exceptional and unavoidable, occurring at the host site or at the destination and
having significant consequences on the execution of the contract, the amount of the stay
(excluding insurance) will be fully reimbursed but no additional compensation
will not be due by the agency.
Conditions of stay:
Return the keys
Arrivals are in the afternoon and departures in the morning: the Agency draws the attention of
its customers on the fact that arrivals and departures must be made at
reception opening days and hours, as indicated on the voucher
which is sent to him upon payment of the balance.
If the client is not able to show up within the allotted time, it is imperative
prevent the reception in order to agree on the procedure to follow.
No refund, even partial, will be granted by the Agency in the event of arrival
outside of authorized hours or after the scheduled date.
Inventory / Cleanliness:
It is up to the customer to make an inventory (equipment and cleanliness of the rental) in
2 hours after arrival (or the next morning, in case of late arrival) and to report
any breach of reception. No complaint will be accepted subsequently.
It remains the responsibility of the customer, failing which, compensation of a minimum of 45
euros will be required (refer to the information written on the vouchers). Each
customer must return the accommodation in a perfect state of cleanliness (trash emptied, dishes washed
and stored according to the information in the welcome guide, oven and refrigerator cleaned, blankets
folded, furniture in place, floor swept and cleaned .... non-exhaustive list) as
it was delivered to him upon arrival and validated with a member of our team. The customer
can book the “final cleaning” service at reception if they wish to unload
of this task. We remind you that sanitary disinfection is not a household
final, but a particular treatment of the toilets between each service.
The final cleaning is included in the rate in hotel formula.
Rental reception capacity:
For reasons of safety, insurance and comfort (lack of water production,
space ...), it is forbidden to exceed the number of occupants provided for in the accommodation
(including baby). The manager of the establishment will refuse anyone beyond
of the planned capacity.
Rules of procedure:
The client undertakes to respect and ensure that the occupants of the accommodation respect the
internal rules of the establishment.
In the event of non-compliance with these regulations or of an attitude contrary to peace and
propriety of the establishment by one or more occupants of the rental, the establishment,
after formal notice without effect or immediately depending on the seriousness of the facts, may
ask the client or his co-occupants to leave the establishment. This situation
will not give rise to the right to even partial reimbursement of the stay.
Dogs (except category 1 and 2) are accepted in establishments (except
contrary in the description). They are generally limited to one animal per rental.
They must be kept on a leash in the common areas and not be left alone in
Dogs must be tattooed or microchipped, up to the date of their vaccination. The client should be
insured in civil liability.
A supplement, which varies depending on the establishment, will be requested on site for reception
of the animal.
Collected locally on behalf of the municipality, it varies depending on the station.
Its amount is given as an indication on the vouchers, subject to modification.
by the town hall.
Caution / Security deposit:
A deposit of a minimum of 300 Euros per rental (payable by Eurocard credit card /
Mastercard, Visa or cash). It is returned after payment of the services
consumed on site, less compensation retained for any
damage and return of keys.
Theft, loss and damage:
Customers are required to insure against the risks inherent in occupying the accommodation
reserved, namely: theft, loss or damage to personal items, as well as
the damage they could cause to the rental property, as well as the damage
that they could provoke in the establishment because of their negligence. Your
personal insurance "Home - civil liability" can cover these risks,
we ask you to check it with your insurer and present a supporting document
upon your arrival (contract reference). Likewise, our establishments offering
the services of a temporary rental and not those of a hotel within the meaning of article 1952
of the Civil Code, the establishments cannot be held liable in the event of
theft or disappearance of property belonging to customers (apartments, vehicle, etc.).
The Agency cannot be held responsible for any external nuisances that may arise
disrupt, interrupt or prevent the smooth running of the stay, in particular
in the event of a fault in the electricity, gas or water supply (strike, water shortage due
drought, flood ...); reduction, postponement or elimination of activities and
services offered by the resorts (seasonal services, strike, permanent closure,
weather conditions ...); noisy environment (busy resorts, swimming pool,
neighboring construction site, heavy traffic, neighborhood problems ...). It is useful to remember
that the French coast, and tourist areas in general, are constantly on the
development and are very busy in high season. Therefore,
the quality of the environment can be affected and a certain number of nuisances
may arise from this situation.
Any complaint or anomaly must be reported, first, on site
so that the operator can remedy or ascertain the breach. If however the problem
could not be paid on site, the customer must contact the Agency as soon as possible
deadlines. No complaint will be admissible if the customer has not already reported it.
on site and if it is not the subject of a letter within 15 days of the stay.
Protection of personal data :
In accordance with the Data Protection Act n ° 78-17 of January 6, 1978 such as
amended and the General Data Protection Regulation 2016/679, the Customer
is informed that the personal data marked as mandatory
and collected as part of the registration of the reservation are necessary to
the execution of the stay.
The recipients of personal data are: the staff in charge
of the reservation and the staff or partners in charge of welcoming customers.
The Agency undertakes to keep your personal data only for the necessary time
the proper execution of the contract.
The customer can at any time exercise his rights of access, rectification, deletion
data as well as limitation and opposition to the processing and portability of
To do this, you must make a request to the following email address:
or by post:
SOGEREL DESTINATIONS - CS 10100 - Rue du Sampan - 11430 GRUISSAN
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